Avaya and Arowana consulting join forces to transform customer experience

Avaya and Arowana consulting join forces to transform customer experience
Avaya says it has embarked on a new journey following a successful balance sheet restructuring.
Published: 30 April 2018 - 11:11 a.m.

Avaya, a global leader in digital communications software, services and devices for businesses of all sizes, will work closely with Arowana Consulting to deliver dedicated solutions that address vertical industry-specific use cases. The two companies will provide solutions that leverage emerging technologies to transform the customer experience, focusing initially on the hospitality sector, and on the healthcare and retail sectors.

“Our vision at Arowana is to be the transformation partner of choice for businesses that want to address the challenges of today’s digital world. To react with the agility required in today’s fast-moving markets, we work with those companies that can provide flexible, scalable solutions that deliver speed of innovation and personalisation. We are delighted to strengthen our relationship with Avaya and look forward to taking this partnership to new levels,” said Prince Thampi, CEO, Arowana Consulting.

Arowana Consulting is one of many developers worldwide who have taken advantage of Avaya’s ongoing commitment to open platforms to deliver innovative user experiences based on the full reach of Avaya customer and team engagement capabilities. The partnership agreement will extend Arowana’s collaboration with Avaya, enabling it to deliver solutions that enhance the customer experience in key vertical markets.

“Companies today are at different stages of their digital transformation journey and are looking to take advantage of new technology trends. By focusing on specific vertical industry sectors, we can align with clients’ needs and provide the specialised expertise that enables them to stand out from their competitors. Avaya is committed to working with a digital ecosystem of partners so that we can enhance our relevance to our mutual customers and integrate technologies more effectively to deliver better collective outcomes for all,” said Frederick Sabty, Worldwide VP: Hospitality, Avaya.


Avaya and Arowana previously worked together to deliver the Houdini – Guest Experience solution suite, designed to enable hoteliers to enhance the guest experience, comfort level and access to services. By leveraging the Avaya Breeze Client SDK, Houdini provides in-room concierge services on the Avaya Vantage Device, which combines the convenience of a desktop phone with the flexibility of an application platform.

The announcement was made at the recent Experience Avaya Asia-Pacific, the premier event in the region focused on the future of communications experience and its impact on digital transformation. Senior executives from Avaya, and leading customers, partners and suppliers shared insight into the trends shaping the communications industry and how companies can work together to leverage emerging technologies to deliver better business outcomes.

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