UAE start-up company, ReturnHound, has launched a global, end-to-end and multilingual digital platform to mitigate the loss of items across several industries.
Hyatt hotels and resorts are currently user-testing the recently launched system across their portfolio, and will formally roll out ReturnHound from June 1 2016.
The ReturnHound process works with staff first logging the lost items they discover. The staff then provides a Returnhound web link to the customers who call back with a complaint. The customer then fills in an online form, where they enter information about their lost item, circumstances of its loss and preferred shipping address.
ReturnHound then sets to work matching logged items to lost descriptions, and alerts the hotel or outlet of a pairing. Following a manual check of the pairing, the customer is informed that their item has been found, and the shipping process begins, entirely managed by the ReturnHound team
ReturnHound uses a cloud-based system which means there are no software or hardware associations.
The company claimed that the hotel or outlets incur zero cost to use the system.
ReturnHound has already established a relationship and contract with Aramex. Aramex CEO Hussein Hachem said: “We are excited to be partners and investors with ReturnHound. This will change the face of lost and found items on a global scale.”
Kavit Handa is the chief executive officer of ReturnHound and credits the innovation to when his then six-year-old daughter lost her toy in a hotel in the Maldives.
ReturnHound has also set up the RH Foundation, a charitable platform that the company will use to make significant donations to underprivileged children in Africa – a cause close to Handa's heart.