DHL Global Forwarding has rolled out an online air freight quote and booking platform called Freightquote, which offers door-to-door, airport-to-airport or a combination of either, according to The Loadstar.
Freightquote is available in 40 countries, including the UAE, and manages major tradelanes and point pairs. Immediate quotes for general cargo up to 2,000kg are provided, along with two transit speeds.
“Customers are provided with a comprehensive quote, based on the pick-up and delivery location, plus their shipment details including weight and dimensions,” said DHL.
“International shipping doesn’t need to be a complex task,” adds Angelos Orfanos, global head of marketing & sales at DHL. “From searching for the right supplier through to getting a competitive price, this should be easily available online.”
The quoted door-to-door all-in rate can also include import and export customs, as well as cargo insurance.
The move comes as the logistics industry rides a wave of digitization that has seen new third-party booking sites emerge.
As one of the largest 3PLs and express couriers in the world, DHL is less vulnerable to these new players, but the platform will likely boost profits by simplifying the logistics process enough to keep customers from straying to third parties.
Because Freightquote connects to DHLInteractive, the company's online customer shipping and tracking portal, DHL's new service will streamline customers' experience, which makes DHL a more attractive 3PL.
A service like Freightquote can be significant for a 3PL because it retains customers, while providing the assurance of a globally trusted brand.
As technology and automation continue to simplify and streamline the supply chain process, more 3PLs will likely try to be all-encompassing in their services, but only the truly global brands like DHL and its major rivals will be able to do it effectively.