Veeam Software has announced it is providing Dubai Duty Free with its 24x7 availability of its virtualised infrastructure to avoid the risk of downtime to millions of travellers.
To avoid the risk of downtime Dubai Duty Free virtualised its IT infrastructure on Microsoft Hyper-V, but virtual machine (VM) recovery was slow, and item-level recovery was impossible.
Faizan Billah, assistant manager of Technology & Infrastructure at Dubai Duty Free, said: "If a critical operation goes down such as warehouse robotics or the point-of-sale system, we can't tell the customer to wait 30 minutes while we bring them back online. Thirty minutes of downtime could cost us hundreds of thousands of dollars in sales.
"Lengthy restore was unacceptable to the business. We must recover critical systems in minutes, and if we're in a disaster recovery (DR) situation, we must guarantee business continuity. Our executives want to know that 24x7 availability is real - now and as the company grows. Our amount of data increases by 5TB each year."
Dubai Duty Free selected Veeam Availability Suite as the solution backs up VMs in two data centres for high-speed recovery and replicates VMs between data centres for DR and business continuity.
"We couldn't perform item-level recovery until we deployed Veeam, only database-level recovery," said Allan Chapman, IT manager at Dubai Duty Free. "When a colleague asked us to restore an email, it could take up to two days. Veeam's high-speed recovery features restore whole VMs, files and individual items in minutes. Recovery is now up to 99% faster. With Veeam replication at the centre of our DR strategy, we have peace of mind."
Gregg Petersen, regional director, Middle East and SAARC, Veeam Software added: "Retailers, especially those having large operations like Dubai Duty Free, need to have ‘Always On, Always Available' businesses. Any form of downtime not only cripples the business and can potentially cost the company millions of dollars in lost revenue, but moreover the risk of damage to reputation is a huge consideration and is very difficult to measure in pure financial terms."