Almost two thirds of organisations expect to adopt some form of artificial intelligence (AI) within their enterprise by 2019, a new study by Dimension Data shows.
While AI technology is still in its
infancy, virtual assistants, and, in certain industries such as banking,
virtual tellers and virtual advisors are on the rise.
survey, Dimension Data's Digital Workplace Report: Transforming Your
Business, revealed that 62% of research participants expect to have
emerging technologies such as virtual advisors in their organisations
within the next two years. In addition, 58% expect to start actively
investing in technology that powers virtual advisors in the next two
Though survey respondents revealed they are in the early
stages of developing a plan, 30% of organisations are reaping the
benefits from their digital transformation journey.
longer enough to simply implement these technologies," said Krista
Brown, Dimension Data's group end-user computing SVP. "Organisations
have grown their use of analytics to understand how these technologies
impact their business performance: 64% use analytics to improve their
customer services, and 58% use analytics to benchmark their workplace
However Brown revealed several issues as to why
companies had not yet begun their digital transformation, one being that
corporate culture can often resist change, plus IT issues prevent a
successful adoption and other participants cited organisational issues.
added: "The complexity of the existing IT infrastructure can present a
major hurdle to implementing new collaboration and productivity tools to
support flexible workstyles. Successful transformation implementations
are achieved when IT works closely with line-of-business heads."
are also turning to new workplace technologies to drive increased
customer service, with 45% of respondents saying they've improved
customer satisfaction as a result of their use of digital workplace
This research highlights the process underway to
transform regional countries from oil dominated economies into digital,
smart, mobile, and data enabled services driven economies.