Dubai Duty Free upgrades to Oracle Retail 16

Dubai Duty Free upgrades to Oracle Retail 16
Dubai Duty Free, with turnover of $1.85 billion in 2016, has completed its upgrade to Oracle Retail 16.
Published: 10 August 2017 - 10:47 a.m.
By: Mark Sutton

Dubai Duty Free has completed the upgrade to Oracle Retail 16, the latest version of Oracle's applications for retail sector.

The upgrade project was completed in just eight months, and included moving key modules from release 12 to 16, and upgrades to interfaces with other important business functions.

The upgrade included Oracle Retail Merchandising System, Price Management, Invoice Match, Sales Audit, Warehouse Management, Store Inventory Management and Retail Insights.

The upgrade project also included the Interface to E-Commerce and interfaces to the point-of-sale system, as well as the material handling and control system for warehouse automation and the Oracle E-business Suite. The new functionality of Release 16 will increase user productivity through exception based retailing, persona specific dashboards, operational efficiencies, and widespread mobility.

Additionally, Dubai Duty Free's technology refresh empowers associates to support consumer journeys like click & collect with accurate inventory visibility and best in class processes with Oracle Commerce and Oracle Retail.

Dubai Duty Free partnered with Tata Consulting Services for the deployment.

"Oracle understands the Middle Eastern market and has a very strong presence here. Oracle also is constantly extending the breadth and depth of its applications to match the challenges of modern organisations in all industry sectors," said Ramesh Cidambi, chief operating officer, Dubai Duty Free.

"Throughout our journey, which has seen Dubai Duty Free grow to become one of the largest airport retailers in the world, Oracle Retail has shown a great understanding of our retail business. The Oracle Retail solutions reflect that retail expertise, the knowledge, and the understanding that we need as our business continues to grow. Dubai Duty Free can incorporate these best practices and experience into our business processes.

"Tata Consulting Services (TCS) partnered with my team and Oracle Retail to ensure the project was delivered on time and within budget. Dubai Duty Free established a Train the Trainer program and anointed a User Acceptance Team to ensure a smooth roll out across the enterprise," said Cidambi. "Setting up an Oracle Customer Management Office (CMO) for better turnaround time on Service Requests has helped in timely resolution of priority issues.

"TCS provided expertise, enthusiasm and a collaborative approach to the implementation. The implementation of Oracle Retail is one of the smoothest implementations of my retail career," added Cidambi.

"Congratulations to Ramesh and his team. We appreciate the true partnership of the first deployment of a new release. I am proud of my team for delivering a high-quality, retail rich solution that could be implemented so quickly and without customisation," said Ray Carlin, senior vice president and general manager, Oracle Retail.

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