Dell EMC has rolled out a framework for solution providers looking to drive services revenue around PCs.
The offering, dubbed ProDeploy Client Suite, can be resold by channel partners or co-delivered with Dell EMC, the company said in a statement.
The programme is intended to allow customers to control PC deployments more closely and complete them more quickly. In addition, the programme will offer three service levels, as well as training and certifications for partners.
Dell EMC said the programme gives partners a framework that allows them to work with their own strengths while growing services revenue. Partners can resell or "co-deliver" ProDeploy, and can access training through Dell's TechDirect programme. Partners who earn the Deployment Services Competency are eligible to co-deliver all-inclusive ProDeploy Plus services.
"Our differentiated services are a big reason customers buy from Dell. ProDeploy Client Suite provides IT managers the flexibility to outsource time-consuming deployment tasks that divert IT staff from more critical initiatives," said Jeff Clarke, Dell vice chairman, Operations and president, Client Solutions Group. "They can now focus on delivering a great end-user experience and increase productivity by putting a fully- configured system in their employees' hands."
ProDeploy Client Suite is broken into three levels, from basic deployment to ProDeploy Plus, which offers end-to-end, all-inclusive services around PC deployments. Dell EMC estimates the white-glove service can cut deployment time 35% and save customers up to $620 per PC.
Doug Schmitt, president, Dell EMC Services, added that: "Dell EMC is committed to delivering world-class services that provide customers with choice, flexibility and scale."
Schmitt said ProDeploy Client Suite furthers company's tradition of continuous innovation by providing customers with new solutions that help them get the most value from their Dell technology. "The suite's powerful combination of expertise, automation and control empowers IT resources and gives end-users the ability to use their systems straight out of the box," he added.
Under ProDeploy Client Suite, each customer is assigned an "engagement manager" to monitor activity, coordinate resources and answer customer questions. Meanwhile, planning, configuration, installation and data migration is led by either Dell personnel or a solution provider, the company said.
ProDeploy Client Suite is available for Dell Latitude, OptiPlex and Precision systems across 70 countries.