Melbourne Airport has announced the extension of its ongoing contract with SITA, who delivers a wide range of technology solutions aimed at enhancing the overall passenger experience at the airport.
A key component in the airport’s efforts to streamline operations to meet traffic expectations of 70 million passengers annually by 2038, SITA’s technologies cover various services at the airport centred on passenger check-in to baggage drop-off in the International Terminal.
Luke Halliday, CIO, Melbourne Airport, said: “Technology plays an increasingly important role in the operation of an airport, particularly as we strive to streamline the passenger journey through the airports and make the processing experience as unobtrusive as possible.
“We needed a partner that could join us in delivering against that vision and provide the best solutions to meet our changing needs as we expand. By extending our partnership with SITA we got exactly that. Our teams work well together and SITA’s expertise and dedication make it the ideal transformation partner.
“The flexible hybrid solution designed and being delivered by SITA will boost capacity while maintaining a customer-centric approach and contributing to our overall success.”
Based on SITA’s AirportConnect Open platform, the technology is expected to be rolled out at other terminals and will culminate in more than 400 passenger touchpoints. This will include mobile and standard check-in desks, gate boarding, self-service check-in kiosks, hybrid and standard self-bag drops.
Commenting on the project, Sumesh Patel, SITA President, Asia Pacific, said: “Melbourne Airport’s expansion and development is focused on delivering a unique experience for travellers while maximizing the use of its infrastructure. Our teams have an excellent synergy which has enabled us to understand the airport’s challenges as it expands.
“As a result, SITA has designed an optimal solution for the airport to extend the services available in the airport’s international terminal, to make those technologies available to support domestic travellers as well. Our close partnership ensures that the best solution is delivered, future proofing the airport’s long-term technology investment.”