Etihad CEO Tony Douglas: ‘We will still be here after the coronavirus crisis’

Published: 22 March 2020 - 5 a.m.

With airlines across the globe warning of massive job cuts and potential collapse, state-owned Etihad Airways has offered its customers a message of reassurance.

Tony Douglas, CEO of the UAE’s national airline, issued a video message to customers explaining that Etihad has increased flexibility on bookings to help passengers to travel during the ongoing disruption caused by Covid-19.

He said that while services have been cut across the board, Etihad will continue to provide its services when things eventually begin to return to normal.

“Afterwards, when we all want to get back to our normal lives, we want to travel, Etihad will still be there to make sure that it’s the best possible way that you can enjoy that experience,” said Mr Douglas.

Etihad last week introduced a credit scheme allowing passengers to cancel flights for free and then use the booking to be used as credit on a future trip.

Etihad Credit will allow customers to delay travel plans without losing money while Etihad Airways avoids losing business.

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