Responsible for building high-performance teams and programmes that amplify customer engagement and enablement, McGeechan will define EditShare’s customer success strategy with responsibility for training, support, and professional service teams.McGeechan’s appointment rounds out the EditShare leadership team and positions the company for continued growth and rapid expansion across existing and emerging markets.
Conrad Clemson, CEO, EditShare said: “We are building a world-class customer success model that moves from reactive response to proactive outreach. It’s a model in which we envision connecting with the customer to let them know that we can make their experience better. EditShare already has the core technology platform that we can proactively enhance. Stuart has the passion, vision and experience to expand how we engage with our customers and channel partners, and the success they can achieve with EditShare.”As EditShare moves toward software-based solutions and progressively into the cloud, there are opportunities to customise, extend and augment the platforms to enable new levels of efficiency and new revenue opportunities for customers.
Under McGeechan, EditShare will be enhancing its customer service programs, including professional services and custom engineering, to onboard new capabilities that enable a support model that proactively engages customers on the potential of their EditShare investment.