TRA will not disconnect mobile services if your ID has expired

Published: 1 April 2020 - 7:24 p.m.
By: Nikhil Pereira
In support of the UAE government's 'Stay Home' initiative, the Telecommunications Regulatory Authority (TRA) in the UAE issued a circular to the telecommunications companies to put on hold the suspension and disconnection of mobile services due to the expiry of the supporting documents and the Emirates ID.

Accordingly, mobile service of subscribers with expired ID documents will not be disconnected or suspended, and they will not have to go in person to the service centers, or provide those documents to proceed with renewal of identification documents.

This step is part of the precautionary measures and procedures taken by the UAE as a response to the Novel coronavirus situation.

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