Zain Iraq and Ericsson have signed a three-year extension of their network and IT operation and optimisation managed services agreement.
Under the extended agreement, Ericsson will continue to optimise, transform and manage network and IT operations for Zain’s nationwide 3G mobile network in Iraq, while Zain can focus on expanding its network and offering appealing voice and highly demanded data services to meet customer needs, especially in the corporate sector.
Scott Gegenheimer, Zain group chief executive officer, said: “Through this agreement, Zain Iraq will be better positioned to support the evolution and growth of the telecommunication industry in the country and ensure that all Iraqis receive urgently-needed quality mobile telecommunication services. Social volatility has led to network instability in this huge and significant market for Zain, and as we strive to continue providing connectivity for our valued customers, our close relationship with Ericsson enables us to maintain vital mobile services and further contribute to the economic and social development of Iraq’s economy.”
Rafiah Ibrahim, head of Middle East and East Africa at Ericsson, said: "Today’s announcement is another testimony of our long-term partnership with Zain in Iraq and across other markets. Throughout the years, we helped Zain in Iraq to provide a differentiated experience to its customers and we look forward to continuing our partnership and transform Zain’s network with our experience centric managed services offerings."