Zain Group and Huawei have announced the launch of convergent billing system in Iraq. Dr Haidar Radi, Zain Iraq COO said: “Zain listened and responded to the requirements of its customer base by delivering a cutting edge convergent billing solution in partnership with Huawei. Today’s launch marks a milestone in the telecom industry in Iraq, as Zain’s customers now have the freedom to handle and receive their mobile services in a multitude of different ways.”
Mohamad Sharara, president of Zain global account at Huawei Middle East said: “We are proud of our partnership with Zain, as we continue to launch new products and services in the region that redefine the telecommunications industry and provide customers with ease-of-access to new and existing services. We are particularly proud of today’s launch due to the challenging environment that exists in Iraq. We worked closely with the Zain Iraq team to deploy Huawei’s solution, which brings places the operator ahead of the competition with respect to digital services.”
The solution includes convergent rating, charging and billing, a new enterprise bus (ESB) that enables and facilitates interactions between diverse software components. These are all integrated together with a new Customer Relationship Manager (CRM) and other IT support systems that helps Zain understand and service the customer.
The implementation was undertaken in multiple stages. The first phase enabled prepaid customers to recharge their balance online, and purchase rich Zain Iraq services through multiple channels. The second phase moved post-paid customer rating to the same platform, with both prepaid and post-paid customers benefiting from being able to be serviced quickly by the same offering. This year the final stage of the project went live, with full customer service in all Huawei business support systems.