The Kuwait International Bank (KIB) launched a service that enables customers to complete a number of transactions by communicating with staff via video call. Both customers and non-customers can make a video call to representatives face-to-face. The service will be available on weekdays from 09:00 hrs to 16:00 hrs except on Fridays and Saturdays.
Using this service, customers will be able to activate and deactivate credit cards, debit cards and SMS notification services. Furthermore, they can receive information about their IBAN, update email details, request bank statements via fax, bank cards and Murabaha. The service can be used to redeem KIB cash bank reward points too.
The video call service also helps customers adjust notifications for credit cards and debit cards for travels, configuring language preferences, telecommunication companies such as Zain, Viva and Ooredoo and set or reset their debit card and credit card PIN.