1 Nayla Khawam, CEO, Orange Jordan. Holding the CEO position of Orange Jordan since July 2009, Nayla Khawam, who will leave the role on October 1 to return to the firm's Paris HQ, has maintained Orange Jordan's position amid tough competition from Zain Jordan and Umniah. She also oversaw the launch of Jordan's first 3G network. Despite operating in one of the Middle East's most competitive markets, Khawam has successfully defended the telco's position in the market. In the first quarter of the year, Orange Jordan managed to increase its net profit to JD 20 million ($28.2m) by the end of March 2012, a rise of 2.5% compared to the same period last year. Prior to being CEO Khawam was area director for the Paris region of France Telecom. Khawam has also worked as a forecast manager in charge of building econometric models for the telecom industry, as a consultant in BIPE (Bureau d'Informations et de Pr'visions Economiques) and as a product manager in the Peugeot marketing department. Khawam holds a certificate in Statistical Economics from the National Institute for Statistics and Management Economy, and a certifi- cate in Mathematics from the University of Paris.
2. Majd Shweikeh, group CEO, VTEL Middle East & Africa. Majd Shweikeh has been the Group CEO of VTEL Middle East and Africa Ltd, a fixed-line operator with interests in countries including Jordan, since June 2011. Prior to assuming the group CEO position, she was CEO of VTEL Holdings from July 2010. Shweikeh was the CEO of Orange Mobile and the Vice President of Jordan Telecom Group from 2006 - 2010 and was named as the 1st female CEO for a telecom company in the world according to Washington Times in 2006. Prior to assuming the CEO position, she was the chief financial officer and a member of the operating committee since 2000 for MobileCom where she was the first Jordanian chief to launch the second GSM operator in Amman.
3. Ghada Gebara, CEO, Korek Telecom. Ghada Gebara has held the position of CEO of Korek Telecom Iraq since August 2011. A month after joining the firm, Gebara inked a deal with Ericsson to upgrade and expand Korek's network in the country. The agreement will also prepare Korek's network for 3G and LTE. Gebara has also become known for taking a tough stance on the issues that continue to afflict Iraq's operators, such as a lack of 3G spectrum, and has regularly held leaders from the regulator and Ministry of Communications to account at public forums. Prior to joining Korek, she was regional CEO for Caribbean telco, Digicel Group, and oversaw the development of Honduras and the French speaking markets. She has also held senior roles including: Deployment director of Al Wataniya Iraqi from 2004 to 2005, and head of technical information system service and KPI manager of CELLIS (France Telecom Mobile Lebanon) from 1996 to 2004.
4. Elisabeth Medou, CEO, Orange Botswana, Elisabeth Medou has been CEO of Orange Botswana since January 2010, leading the company on a growth path in a competitive market that is now home to three mobile operators. Prior to this, she was deputy CEO at Orange Cameroon for 10 years. In this role Medou built the company structure for finance, sourcing and supply chain and managed to save $40 million through tax optimisation. Prior to this, Medou held other senior roles including CEO of Parpharm in the agroindustry. Here Medou worked on a tough group restructuring and developed overall management control procedures. Elisabeth Medou has a Masters degree infinance and accounting from the University Paris XI.
5. Marwa El Ayouti, CFO, Vodafone Egypt. Marwa El Ayouti is the CFO of Vodafone Egypt. She has more than 15 years experience, primarily in finance, and has spent more than 11 years at Vodafone. Marwa joined Vodafone Egypt in 2000, and has held various positions within finance and marketing, including, planning and decision support, head of investor relations, international & roaming, and head of strategy. She was then appointed as financial controller of Asia, Pacific and Middle East at Vodafone Group in the UK. After spending two years in the UK, El Ayouti returned to Vodafone Egypt in 2010 as finance operations director. She graduated from the American University in Cairo with a BA in economics and minor in Business Administration, and completed her MBA, with a distinction.
6. Khawla Al-Jaber, strategy and support director, Zain Group. Khawla Al-Jaber has more than 18 yearsof experience across all major telecoms technology sectors including 2G and 3G mobile, internet, and broadband data. Within these various areas, Al-Jaber has a broad range of expertise in strategies, business development, product development,networks, VAS and service fulfillment, as well as sales and marketing. Al-Jaber also has wide experience in telecommunications managed services project management in 15 countries, as well as 3G and broadband opportunities valuations in 22 countries covering ME and Africa with investment worth more than $500 million. She has been instrumental in numerous green field implementations especially in areas of launching products and services, and was regarded as the point of reference in such future projects at Zain Group.
7. Buthaina Al Ansari, senior director HR, Qtel Group. An award winning businesswoman, Buthainia Al Ansari received a Qatar Business Women Award for her work as the Head of Qatarisation Development Program at Al Rayan Investment. Using her education in human resources and business disciplines from universities in Qatar, London and Cairo, she founded and manages Qatariat, a holding company that specialisesin helping Qatari women advance into the workforce. Qatariat has three main elements: the Qatariat Training and Development, which helps Qatari women in Doha to develop their skills; Qatariat Magazine,a magazine for business women and Qatariat Development Consultancy, which helps women and men develop business plans and ideas.
8. Azza Torkey, chairman, TE Data. Azza Mohamed Torky has been chairman of Egyptian ISP TE Data since October 2006. Prior to this she was vice chairman of Telecom Egypt from October 2000 - October 2006. She played an important role in preparing Telecom Egypt to expand regionally beyond Egypt. In 1999, she was selected as the vice chairman of Telecom Egypt handling international affairs, national backbone, new services and marketing. In 1998, she was appointed as the international relations sector chief responsible for all commercial and technical affairs and settlements with international carriers. She was also a member in the committees planning for implementation of across the globe cables passing by Egypt. She graduated from Cairo University Faculty of Engineering after majoring in communications and electronics.
9. Malika Krafsig, chief advisor to CEO, Qtel Group. Malika Krafsig's career spans more than 25 years with a particular focus on North Africa and the Middle East, mainly with global telecommunications companies. Malika has been with Qtel Group since 2008, serving as chief advisor to the CEO. Prior to this, from 2005, she was a freelance consultant offering tailored services to Booz Allen & Hamilton (a former employer), including internal mobile solutions to improve customer service delivery. Later she was devoted nearly full time to a Qatari company where she organised the sales and deployment of Vsat systems in Iraq and helped create a private luxury aviation company. Krafsig studied economics before being recruited by Westinghouse Electronic Systems Co in 1980 as a military liaison working at the Royal Moroccan Air Force base of Rabat-Sale, where she was involved in the modernisation of Morocco's air defense system and air traffic system.
10. Jyoti Desai, group chief technology and information officer, MTN Group. Jyoti Desai was appointed to the role of group chief technology and information officer of MTN Group in October 2009. Desai is also a member of various committees, including group executive and steering committee, commercial committee and the technical committee. Desai has been directorof various companies in the MTN Group inrecent years. Desai started her career at Standard Bankof SA Limited. She then moved to Telkom SA inan executive position before joining MTN Nigeria as CIO. She later moved to Iran in 2005 to start up the Iran operation as COO of MTN Irancell, before taking up her current role.
11. Muna Al Hashemi, general manager, consumer division, Batelco. Muna Al Hashemi has risen through the ranks at Batelco, having joined the company in 1994. With a Masters degree in telecommunications and a BSc in Electronic Engineering, A lHashemi began her career in the engineering department and gained invaluable experience as she progressed through a number of divisions, including customer services, accounts, product marketing, product development and customer marketing. The experience that Muna gained in her diverse roles prepared her for the challenging task of heading up the busy consumer division. Among her major achievements was driving the development and execution of key customer marketing strategies, objectives and planning across all customer segments in a very competitive environment and also launching and driving the 3G and HSDPA mobile strategy.
12. Victoria Strand, vice president, Middle East, Ericsson. In 2010 Vistoria Strand was appointed as head of marketing and strategy within the newly formed region Middle East. Since then, Strand has also taken over the role as head of commercial management, indirect sales channels, sourcing and partnering for the Middle East region and covering 23 countries. Prior to this, between 2003 and 2010 Strand was the CEO and head of business unit test environments with a global responsibility for all test equipment used for research, development and support and 1000 people around the world. Strand's career at Ericsson began in Sweden in 1989 as area sales manager for the Soviet Union. She has then held several positions in many different areas, including project management, product management, bid and proposal management, technical sales support, HR and communications. Strand graduated from the University of Linkoping, Sweden, with a masters degree in mechanical engineering and business administration.
13. Nadia Al Saif, Value Added Services (VAS) director, Zain Kuwait. Nadia Al Saif is the value added services (VAS) director at Zain Kuwait, with responsibility for VAS technical and commercial aspects. Al Saif joined MTC networks department in 1995, as a computer engineer, administrating technically paging and voicemail systems. In 2000, Al Saif attained the specialist engineer title and expanded VAS responsibility for more services such as UMS and SMS welcome, when the VAS unit was under the responsibility of the networks department. In 2002, she was appointed as a VAS team leader in the networks department. Following her achievements, she managed the VAS technical unit inthe networks department. In 2006, the VAS technical unit had been expanded into a division, with Nadia spearheading the change as the VAS department manager. Al Saif holds abachelor's degree in computer engineering from Kuwait University.
14. Hala Badri, executive vice president, brand and communications, Du. As Executive Vice President of brand and communications since 2006, Hala Badri provides strategic direction for the department's functions including commercial communications, corporate communications, digital communications, media management and brand development. An active participant in several areasof Du's operations, Badri is a memberof the telecom's customer experience steering committee and digital marketing strategy steering committee, and is the chairperson for Du's communications steering committee. She holds an MBA in managinge-Business from Zayed University, and a higher diploma in communication technology - journalism and graphic design, from the Higher Colleges of Technology, from which she graduated with distinction and highest honour.
15. Simone Von Helden, chief legal officer and company secretary of Virgin Mobile South Africa. Simone joined Virgin Mobile South Africa prior to its launch in 2006, and due to her unique understanding of the regulatory, commercial, technological and human capital landscapes in the fast growing South African telecommunications market, she was appointed to the position of chief legal officer and company secretary in 2008. Since joining the company, von Helden has played an active role in the establishment and growth of Africa's first MVNO. The latest project in her tenure with the company has been her involvement in a recent merger resulting inthe UAE-based MVNO group, Friendi Group, holding a share in the company. Her strength lies in her understanding of the challenges and opportunities available to the business, and her ability to understand all aspects of the business.
16. Alexandra Zagury, managing director for South Africa and Southern Africa, Research In Motion. Research In Motion (RIM), the Canadian manufacturer of BlackBerry, appointed Alexandra Zagury as managing director for South Africa and Southern Africa, in August. Zagury is based in Johannesburg and oversees all of RIM's operations as well as sales and marketing efforts for the region. Zagury has worked at RIM for more than four years and was its first managing director in Turkey. Prior to this, Zagury was based in the UK, where she was responsible for regional strategic planning and business operations for Europe, the Middle East and Africa. Zagury described Southern African as one of RIM's most important growth markets.
17. Rula Abu Daher, chief technical officer, MTC. Rula Abu Daher has more than 15 years of experience in theregion's telecoms sector. Abu Daher was promoted to chief technical officer (CTO) in 2005 and has proved herself in this tough position in a difficult market. In 2006, to keep the mobile telecommunications running during the July war, she put in place a crisis plan and had her team of engineers mobilised to restore coverage on the spot whenever any of the network sites were bombed, and she personally checked the damaged sites to take the right measures. In 2010, Abu Daher led, in coordination with the Ministry of Telecommunications, the process for MIC2, 3G, HSPA+ project, merging the expertise of all involved into a professional team resulting in great work and unparalleled experience and know-how. Abu Daher has a degree in computer, communication, and electrical engineering from the American University of Beirut.
18. Nadia Mansour, customers care director, PalTel. Nadia Mansour was promoted to director of customer care director in January 2011. She is responsible for leading Jawwal's customer care strategies, policies and initiatives with the aim of providing the best service and achieving customer satisfaction and to increase subscriber loyalty towards the company. Nadia Mansour joined Jawwal in 2000. She worked as contact centre supervisor, in which she focused on shaping call centre strategies. She was then promoted to be marketing planning and support manager with responsibility for strategic planning and project management before gaining her current post. Mansour has a degreein English & translation from Birzeit University, in addition to the Mini MBA certificate.
19. Khawla Allan, Information technology director, Zain Bahrain. Khawla Allan joined Zain Bahrain in 2003 as the first memberof the IT family. She has extensive experience in leading large scale IT initiatives along with financial and business strategy expertise. Allan has extensive experience in multi-national environments and has worked in various telcos in the Middle East. She has been a memberof Zain's launch management board, leading IT initiatives to enable the successful launch of IT applications and infrastructure platformsas part of Zain Bahrain's company launch. She also led successfully a major exchange program between Zain Bahrain and Zain Sudan, with the aim to improve efficiency and ensure knowledge transfer between Sudan and Bahrain teams. She has a BSC degree in computer science and an MBA-financial management.
20. Elizabeth Migwalla, head of government affairs for Africa, Qualcomm. In her role as head of government affairs for Africa, Migwalla heads Qualcomm's effort to be an active partner in creating a conducive environment through engagements with business, government and relevant international organisations active on the continent. Apart from direct dialogue with ICT policy makers at a national level, Migwalla continues to forge relationships with the Africa Telecommunications Union (a specialised agency of the African Union in the field of telecommunications);and various sub-regional organisations involved in ICT regulation in Africa including Communications Regulators' Association of Southern Africa (CRASA), East Africa Commnications Organisation (EACO) and Western Africa Telecommunications Regulators' Association. She is a regular speaker and moderator at regional and global ICT forums. Migwalla is a proponent of continental harmonisation which has the potential to create a consolidated African ICT market yielding the economies of scale needed to expand the reach of mobile broadband.
21. Roula Ghafary, head of business and country director, Nokia Siemens Networks, Lebanon. Roula Ghafary has been with Nokia Siemens Networks since 1998, starting as a telecommunications transmission field engineer and moving on to other roles including sales engineer and strategic pricing manager. In February 2012 the vendor selected Ghafary to lead the transformation phase of the local telecom business in Lebanon. Being appointed at one of the toughest phases of business transformation, Ghafary was able to find the right balance between the workforce right-sizing mission and maintaining the running business. She achieved sales growth of 50% year-on-year, when her assignment was simply to maintain business continuity. She is currently an executive student at Ecole Superieure D'affaires Lebanon where she will ge ther EMBA degree ESCP Europe in September 2013.
22. Rafiah Ibrahim, executive vice president, global customer unit Etisalat at Ericsson. Rafiah Ibrahim has been head of the Global Customer Unit Etisalat at Ericsson since 2010. Ibrahim's career at Ericsson began in Malaysia in 1996, where she was in the Ericsson Academy and was then head of the enterprise division. She became country manager of Bangladesh in 2004, positioning Ericsson in the number two position in South East Asia. In 2006 she moved to Abu Dhabi heading the global customer unit of Warid, with business in Asia and Africa. She was then appointed head of market unit North Africa and was located in Egypt, where she was responsible for Ericsson's business in 11 countries, maintaining a strong market share for Ericsson in Egypt, Sudan, Libya, Morocco, Tunisia and Algeria. She has a masters degree in digital comms engineering from Imperial College of Science and Technology, London.
23. Dalia Al Hassani, expert radio network design engineer, Nawras. As a radio network engineer at Nawras, Oman's second operator, Dalia Al Hassani has helped to change the perception of engineering being a male role. Al Hassani graduated from Sultan Qaboos University from the College of Engineering (Electrical and Computer Field). She joined Nawras in 2005 as the first female engineer working in the Radio Planning Department. In 2008 she became a 3G radio network design engineer and that was a very important step in her career as she was the first Omani 3G female engineer in Oman. In 2010, she was promoted to Senior Radio Engineer. At the moment, she is working as expert radio network design engineer (2G/3G/4G/WiMAX). She has led a full network team of 10 to 12 engineers from different departments to provide network coverage all over Oman in addition to special events.
24. Hala Gohar, Customer Marketing Director Middle East, Turkey and Africa, Alcatel-Lucent. In her position, Hala Gohar is responsible for supporting the region in all areas of communications; including internal communications, media relations, corporate social responsibility, and corporate image in line with the company's business objectives and overall strategy. Hala Gohar is a graduate in psychology from the American University in Cairo; she also completed post-graduate studiesin psychology at Chapman College in the United States of America.
25. Riham Al Ayyar, senior director of communication, brand and customer experience, Wataniya Kuwait. Riham Al Ayyar has been with Wataniya Kuwait since 2000 and has progressed quickly up the ranks to become senior director of communication, brand and customer experience.
26. Mervette M. Al-Shihabi, strategy & project management office senior manager, marketing department, Zain Jordan. Mervette M. Al-Shihabi is the strategy and project management office senior manager at the marketing department of Zain Jordan, where she plans the management of the release of new products within the Jordanian market. In January 2009, she was appointed as the strategy and business planning senior manager at the CEO office of Zain Jordan. Prior to this she was the international roaming business development managerat, Zain Jordan for five years, during which time she was able to streamline the division towards increased profits. She increased the division's profits from $10m in 2003 to $45m in 2008, despite the fierce competition. Al-Shihabi has a degree in computer science and mathematics, and an MBA.
27. Malak Ziadni, marketing director, PalTtel. Malak Ziadni has been the marketing director at Jawwal since February 2012. She supervises the overall marketing plans and business processes, in additionto contributing to general strategy. Ziadni was appointed in 2009 as the manager of marketing communications department (MARCOM). In 2011, Ziadni was taking the leadin marketing management and in addition to her position as MARCOM manager, she was also the manager of planning and strategy department, where she contributed in developing the fundamentals of project management and strategic planning.
28. Benedicte Hennebo, head of marketing Middle-East and North Africa, BT Group. Bennedicte Hennebo is part of the regional leadership team, in charge of BT Group's strategy, marketing and propositions for Middle East and North Africa. She is co-responsible for delivering the regional revenue, EBIT, cash flow and customer satisfaction targets, and for the definition, development and implementation of the strategy, marketing and proposition plan for the MENA region. This includes managing local marketing budget and agencies and establishing the BT brand in the region.
29. Bernadette Baynie, general counsel, Batelco Group. Bernadette Baynie, is a senior executive with Batelco Group and has been its chief lawyer since 2008. She has the leading responsibility for all legal and regulatory matters across Batelco's operating companies in the Middle East and India. She has a comprehensive in-house corporate counsel expertise, in a wide range of areas of law including complex commercial transactions, cross-boarder mergers and acquisitions, regulatory compliance and corporate governance, operational risk and international disputer esolution. She hasa proven leadership capability, Batelco says.
30. Maha Ashraf Assim, Activation marketing manager, Egypt & Libya, Nokia International, Egypt. Maha Ashraf Assim has been activation marketing manager, Egypt & Libya, Nokia International, Egypt since April 2012. She is responsible for guiding the localisationand activation of campaigns across all consumer touch points for all categories. This includes delivering a concise and holistic view of any given campaign as a truly integrated approach, and responsibility for guiding the localisation and activation of campaigns across all consumer touch points for all categories within the company's sales unit. Prior to joining Nokia, she was Samsung's head of product marketing.
31. Chedia Mili, head of VAS business development, Tunisie Telecom. Chedia Mili is responsible for a broad range of business components including VAS, contract negotiation, project management, mobile payment, mobile airtime transfer, mobile money, product management, telecommunications, mobile marketing, and quality management. She has been in the role since October 2009, prior to which she was product manager of marketing mobile. Mili joined Tunisie Telecom in 2001 as a quality manager.
32. Meera Kaul, managing director of Optimus Technology & Telecommunications. Meera Kaul has been a champion of customer centric technology and ITES ecosystem in the Middle East North Africa region for the past 12 years. Having focused on evolving a value- centric distribution network in her role as the owner and MD of Optimus for the last four years, Kaul has been instrumental in growing Optimus' business across the Middle East and Africa by introducing global vendors' portfolios to an enabled value channel. Kaul's thought leadership, global outlook and exceptional understanding of regional dynamics has helped Optimus create a leadership position in the regional Value Added Distribution (VAD) space with the company winning leading industry awards for being the best VAD in the region within three years of its inception. Kaul's vision has been responsible for the recognition and traction that Optimus has been receiving from global vendors like Swivel, Novell, Suse Linux ,Avaya, Netgear, Molex, and Interquartz etc in furthering a value focus in their regional channel. Kaul has been responsible for founding and running the Middle East Entrepreneurs Network (MEEN), which promoted Business Support Networking and Support for Entrepreneurs in the Middle East.
33. Iman Al Shakaa, senior manager of core operations, PalTel. Iman Al Shakaa joined PalTel in 1997 as telecommunications engineer in switching department. In 2002 she became switching manager, and then in 2005 became Nablus area telecommunications technical manager. In 2008 she was promoted to manager of the network management centre, which monitors and follows up all the network. She was then promoted again to core operation senior manager responsible for implementing projects for IP, voice, access and transmission network, in addition to daily following up PalTel telecommunications core network. Al Shakaa graduated from Jordan University in 1994 with BSc. in electrical engineering.
34. Yvonne Thabiso Moerane, mobile commerce ecosystem leader, Alcatel Lucent. As mobile commerce ecosystem leader at Alcatel Lucent, Yvonne Thabiso Moerane's duties include building ecosystems that enable the provisioning of an interoperable mobile banking service that is designed specifically to achieve the goals of financial inclusion i.e - banking the un/under-banked in developing countries. Moerane has previously worked as the managing director of Khulumanjalo Technologies (Pty) Ltd, the managing director of Black Information Technology Empowerment Company Ltd (Blitec), a financial and tax consultant and an accounting assistant at JCI Ltd. Moerane holds a ND Accounting (Technikon Witwatersrand), NHD Taxation (Technikon Southern Africa), MBA (Duke University, USA and is a DBA Candidate (Instituto de Empresa, Spain).
35. Hanya S. Al-Thekair (left), managing partner, Computer Data Networks. Hanya S. Al-Thekair's involvement in the telco sector dates back to the early 1980s as one of the founders of Al-Thekair Trading and Contracting Co (ATC) in Kuwait. ATC was one of the early pioneers in the sector, supplying a variety of telco solutions to various operators. In 1992, ATC merged with SCI to form Computer Data Networks. CDN is both an ICT Systems Integrator as well as a Telco Operator in Iraq. Under Al-Thekair's leadership, CDN entered Iraq's telecom market in 2004, establishing the very first licenced wireless ISP (operating under the trade name LaSilki) in the country, covering Basrah region. LaSilki established a WiFi-based telco servicing a market of more than two million consumers and providing internet and voice services covering an area of over 200km sq in Basrah. Following this early success in Iraq, Al-Thekair was able to leverage CDN's reputation to extend CDN's in reach in Iraq's fast-developing telco market in fibre, xDSL, ISP and VoIP. CDN also won the contract to provide Tier 1 voice carrier services which deliver voice traffic into Iraq, and take traffic out of Iraq to more than 160 countries around the world.
36. Hager Lamine, executive director legal and regulatory, Tunisiana. Hager Lamine decided to change her career in 2003 when she became a legal adviser in business affairs. She was in the first team that integrated and built Tunisiana in 2002. Lamine is now the only women to be part of the executive committee of the company. Lamine obtained her diploma in advanced studies in business law from the Juridical University of Political and Social Sciences of Tunis II. She began her career as a business lawyer in 1997.
37. Nadia Hussain, general manager, government relations, Batelco. Nadia Hussain, who joined Batelco in April 2008, has held the roles of general manager corporate affairs followed by group business planning and strategy, before taking over the role of general manager government relations, in June 2010. In her government relations role, Hussain takes on the challenge of liaising with different government entities with regard to telecoms policies as well as forwarding Batelco's views and initiatives in supporting the sector. Prior to joining Batelco, Hussain had gained experience in a number of fields including finance, banking, aviation and telecoms regulation. Hussain is a BECOM graduate from Hilwan University in Cairo.
38. Neda Morrar, director of international corporate communications, PalTel. Neda Morrar was appointed as the director of international corporate communications at PalTel Group in 2009. She is responsible for developing strategy to help provide a more international perspective to the group's development work in cooperation with international partners. Morrar is responsible for drafting all communications in English for the group and its sister companies while also building relationships with the foreign media to meet the media goals and promotional aspects of the company. She is also tasked with leading the coordination of international conferences, road shows and delegations to promote PalTel as the telecoms leader in Palestine. From 2010-2011, she was appointed as the acting Investor Relations Director of the Group in order to communicate the company's financial strategy in the most effective way to the financial community in order to ensure the company's compliance with relevant legal and regulatory matters that affect the company's shareholders. From 2008-2011, she was the Executive Director of the Palestine International Award for Excellence and Creativity. Morrar obtained an International Executive MBA in June 2012 from Kellogg-Recanati at Tel-Aviv University, a joint program with Northwestern University in Chicago, Illinois. She received her Juris Doctor from the University of Maryland, School of Law in 2004 and her BA in 1998 from the University of California at Berkeley.
39. Wafaa Hamoudi, director customer care, Zain, Republic of Sudan. As director of customer care, Wafaa Hamoudi has extensive experience in deploying effective customer oriented strategies, and managing and motivating large teams through significant change in the telecoms industry. Hamoudi has held the role since January 2009. She was previously contact centre manager, at Zain Sudan, and sales training manager.
41. Radwa Hafez, sales operations head in the META business unit, Alcatel-Lucent. Radwa Hafez joined Alcatel-Lucent in 1997 and has spent 11 years in IT management. Hafez partners with sales executives to set and execute the vendor's sales vision, direction, and strategy for the region. Her role also involves working closely with the sales leader to assess and improve business performance, ensure coordination, alignment and focus between all functions. Hafez holds a bachelor's degree in Computer Information Systems from University of Windsor (Ontario) and a Master's of Science in Business Information Technology from Middlesex University (London). She is a member of the board of trustee with the Alcatel-Lucent Foundation, where her professional and personal experience helps to govern the foundation's mission for education and digital literacy.
40. Rana Srouji, marketing director, Zain Jordan. Rana Srouji leads the marketing team to design and implement marketing strategies. She was appointed to the role in January 2012. Prior to taking on this role, she was customer care director. Srouji started her career with Zain Jordan as a sales representative in 2004. Later on, she was promoted in the sales department to be a corporate development manager then moved to customer care as head of operations and customer satisfaction. Srouji has an MBA from Al Ahlyia (Amman Private University) in Amman.
42. Lynne Dorward, telecoms consultant, Ladcomm Corporation. Formerly group chief regulatory officer at Zain, Lynne Dorward is now a telecoms consultant as president of Ladcomm Corporation, an international telecommunications consulting firm with a wide range of M&A and regulatory projects. While at Zain, Dorward was responsible for CRO, regulatory oversight, governance and support for 23 operating companies in Africa (until June 2010 sale to Bharti Airtel) and the Middle East.
43. Huda Abdullah Al Habsi, general manager, marketing, Omantel. Huda Abdullah Al Habsi is the first woman to hold the position of general manager of marketing at Omantel. She heads a team that is responsible for the development of end-to-end corporate telecom solutions as well as market research and pricing. Huda is responsible for the development and implementation of the marketing strategies, especially in relation to Omantel's vision and mission and technology roadmap. The last position she held before her recent appointment was senior manager product development at Omantel corporate business unit. Al Habsi has more than 16 years of experience in the telecom sector.
44. Rasha Barakat, HR and administration director, Zain Jordan. As HR and administration director at Zain Jordan since December 2010, Rasha Barakat has had ample chance to put her experience in the industry to the test. Barakat has developed and implemented organisation development programs and interventions ranging from cultural change programs, awards and recognition, internal communication, leadership development, and employee engagement initiatives. Prior to becoming HR director, Barakat was OD team leader to manager from July 2006, and prior to this, she held the role of senior recruitment officer.
45. Najwa Zeidan, finance director, MTC Touch, Lebanon. Najwa Zeidan has extensive experience acquired from her 15 years of international exposure in banking, finance and accounting both at MTC Liban other companies. Prior to being appointed as finance director in 2007, Zeidan managed MTC Liban's accounting department for two years. Zeidan is responsible for all aspects of financial operations at the company. Her duties include the assurance of a healthy financial status. On top of coordinating with the headquarters, the external audit and the ministry of telecommunications. Handling the job from both strategic and hands-on issues, Zeidan makes sound financial decisions which take into account the customer, the strategy, the risks, the people, the processes and the systems necessary to implement them. In addition to her financial role, Zeidan is also the guardian of the company's budget and an integral part of the planning process. Zeidan has an MBA from Marquette University in Milwaukee USA and a BBA from the American University of Beirut.
46. Samya Hussein, manager of corporate communications, Zain Bahrain. Samya Hussein helps to shape the reaction of the company to the community and has helped to create an environment in which Zain Bahrain is seen as an effective hub for the company's global communications strategy. Hussein started her career at Zain Bahrain as a marketing coordinator then PR Specialist and later as corporate communications manager. Hussein spearheaded a taskforce that showcased the re-branding of the group in 2007. Hussein also works closely with some of the neediest sections of Bahrain society and takes key CSR decisions that has seen BD 600,000 channeled annually to causes ranging from Youth support, e-learning and assistance for the disabled.
47. Amaal Hussain Al Lawati, department head of billing and collection, Nawras. Amaal Hussain Al Lawati joined Nawras prior to its commercial launch in 2004 as a section head in the finance back office. Al Lawati now heads 50 Nawras staff in her capacity as the department head of billing and collection. Al Lawati is responsible for introducing best practises and ensuring all legal and TRA requirements are followed. She has trained the majority of the team that work in the department. The billing and collection department is responsible for billing accuracy related to all types of bills for consumer, business customers and wholesale for mobile and fixed services. Al Lawati graduated from the College of Science at Sultan Qaboos University in 1995. She has 17 years of rich experience in the telecom and banking sectors in Oman.
48. Mona Al Muhairi, executive director, human capital and administration, Yahsat. Mona Al Muhairi is in charge of performance management, career growth, team development and Emiratisation, and is responsible for ensuring that the human resources initiatives support Yahsat's overall strategic objectives. Her day to day responsibilities include supporting and working closely with business heads, defining and implementing human capital programs and requirements in all areas including recruitment, retention, assessment, succession, management development, compensation and rewards. Mona Al Muhairi has a BA in business administration, and has 10 years of HR experience. She previously worked as human capital manager at Thuraya Satellite Telecommunication Company.
49. Aziza Al Ahmadi, director of corporate communications, Zain KSA. As director of corporate communications, Al Ahmadi is responsible for managing Zain KSA's communications strategy including social media, media relations, public relations, issues management and protecting the corporate image and reputation of Zain KSA. Ahmadi began her career at Zain KSA as corporate social responsibility director. In this role she implemented the company's first CSR provision. She now oversees all aspects of the CSR strategy including the sustainability program and integrating it into all areas of the business. Since Aziza created the CSR division, Zain KSA has won two high profile sustainability awards including the prestigious 2010 King Khaled Award for Excellence In Smart Philanthropy, Kingdom of Saudi Arabia, and the Excellence Award on the strategy of social responsibility and sustainability in the ceremony held by Arabia CSR Network, Dubai 2011. Aziza holds a Masters degree in mathematics from King Abdul Aziz University, Jeddah, KSA and is currently pursuing a Masters in Sustainability and Social Responsibility at the Ashridge Business School, United Kingdom.
50. Suhaila Alnowakhda, general manager HR, Batelco Bahrain. Suhaila Alnowakhda joined Batelco in 1992 as a Management Services Analyst, after graduating from the University of Bahrain with a BSC in Business Administration. In 1998, she was transferred to the Remuneration & Benefits Department where she built up a wide experience in HR policies and procedures before completing a Postgraduate Diploma from Sheffield Hallam University, UK, in 2005. Since 2005, Suhaila has held a number of senior roles in the HR Department including Senior Manager HR Bahrain with the responsibility for Recruitment & Manpower, HR Operations & Systems, HR Policies & Reviews, Industrial Relations, and Buildings Projects & Support. In her role as GM of Human Resources Bahrain, Suhaila has full responsibility for all HR and building services and Facilities issues for the Bahrain Operation.