Khadamat, a joint venture between Mubadala and Serco, has successfully developed and implemented, at the UAE University in Al Ain, an advanced Computer-Aided Facility Management (CAFM) deployment in the Middle East.
The implementation was successfully supported by FSI Middle East who worked closely with Serco and Mubadala to find the optimal balance of CAFM features to attend to the needs of both the facilities management provider (Khadamat) and the infrastructure owner (Al Hikma Development/Mubadala).
Serco managing director Joe Boyle said: “Serco’s commitment to enhancing the quality of services delivered to our clients is at the forefront of our driving principles.
“The development and implementation of a world class CAFM system is a key element of our service offering and critical for the delivery of best in class Facility Management services,” Boyle said.
FSI’s Concept Evolution system, offers an opportunity to enhance the onsite team’s efficiency and effectiveness.
The upgraded CAFM system supports advanced deployment of real time monitoring through a critical mobility solution, which consists of tagging all building spaces and assets with Quick Response (QR) Codes.
As a result, the work orders identification, recording and processing time have been significantly reduced, providing better quality of service and improved customer experience.
FSI general manager Adrian Jarvis said: “This has been a challenging project, which FSI welcomed as it aligns with our commitment to innovation within software solutions and to working in partnership with clients to deliver a forward-thinking service.”
David Irvine, general manager of Al Hikma Development, a Mubadala Company said: “The importance of a fully functional and integrated CAFM system is essential, not only for today but for the whole life of the asset, and the updated Concept Evolution platform allows us to constantly review the lifecycle model and to ensure that appropriate resources are available at the right time to maintain the buildings at their optimal state for use by our tenant, the UAE University.