FM software service provider FSI Middle East has been appointed to supply and deliver FM software solutions to ServeU Facility Management based in Dubai.
FSI Middle East will provide ServeU with the latest Concept Evolution software to replace their existing CAFM system.
“We are responsible for implementing and configuring Concept Evolution in line with ServeU’s business processes which will enable them to optimise their business operations,” explained Robert Stringer, head of professional services for FSI Middle East.
He added: “All reactive and PPM tasks will be handled by their supervisors using FSI GO devices, and a custom inspector activity has been created which would enable their home services department to raise customer quotations using FSI GO, thereby allowing their inspectors to create instant customer quotations and approvals on the go.”
Phase 2 of the integration process with Microsoft Dynamics 365 system is scheduled for November and will enable the commercial and finance departments to be integrated with their operations department.
“Further integration with the company’s Ameyo phone system will enable their call center to identify the customer information as soon as the call is received in, and we are also in process of installing a customer service App called Concierge which would enable users to register and procure ServeU services instantly from their mobile devices,” added Stringer.
ServeU has been operating in the region since 1976 and employs more than 5,000 staff to manage over 600 clients across the UAE.
Gary Reader, general manager of ServeU said: “The management team via, the use of FSI’s upgraded CAFM solution, will now have full transparency on cost and operations, that will deliver overhead efficiencies and drive service optimisations.
“We understand that all technology solutions can solve problems, but the implementation into actuality is where the real value of the service partner is realised. We are excited to have a higher level of integrated granularity on our operations and we look forward to enhancing the service touch and feel with our clients.”