Serco launches open days to reinforce nationalisation strategy

Serco launches open days to reinforce nationalisation strategy
Published: 30 June 2019 - 10:45 a.m.
By: CW Staff

Serco Middle East, a leading provider of public services that operates the Dubai Metro and Tram and other services in the UAE will host a series of opens days aimed at hiring talented UAE nationals.

As a business with platinum status from MOHRE, Serco’s vision of nationalisation expands beyond just hiring, as it looks at attracting, nurturing, retaining, promoting and developing national talent to build a pipeline of future leaders.


UAE nationals make up 12% of Serco’s work force in the transport sector, ranging from senior positions, to engineering to customer, to functional support roles.

With the support of MOHRE and Tawteen, regular open days ensures transparency and consistency; it allows a range of opportunities to engage with eager candidates face-to-face, assessing their credentials immediately and present prospects to qualified applicants. It also gives the company access to a wider range of candidates covering all available job vacancies on offer.


“We are proud of our partnership with Serco, as it sets an example for others to follow when it comes to empowering local talents. To have a sustainable nationalisation strategy is always a welcomed addition, especially when it’s being done flawlessly. As our long-term partner, we are looking forward to working with Serco HR team to attract educated and ambitious young Emiratis,” said Mansour Al Falasi, director human resources and development, Roads and Transport Authority.

Serco offers a variety of roles in its transport sector working on iconic projects such as the Dubai Metro and the Dubai Tram. Development programmes are in place to support these roles ensuring that its talented workforce is trained and presented with growth opportunities.


One of the leading programmes, Fursati, is a work placement programme for students to get a ‘hands-on’ experience, learning about managing railway systems, customer service expertise, engineering know-how and technical systems within the operational control centre.

Muwazana is another programme catering for part-time opportunities. It offers part time work placement for UAE nationals who are looking to balance work, studies and family.

“As a leading service provider, Serco aims to be world class in not only delivering its services across the range, but in attracting and retaining talent. As a national, Serco has given me the tools to develop my career and avail opportunities to further my growth through a well-planned policy to ensure a sustainable growth” Fadhel Ali, security and stakeholder director, Serco Dubai Metro and Tram.

Commencing every Thursday in July (4, 11, 18 and 25) from 9AM to 12PM, the open day will be held at Tawteen Happiness Centre, Ground Floor Eiffel-2 Building, Sheikh Zayed Road, Dubai. On the day, Serco will be focusing on part-time roles for Customer Service Agents, with successful candidates receiving immediate offers.

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