Following the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister, and Ruler of Dubai, HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, issued a decision to announce the three best and worst local government entities in terms of customer happiness on 18 January 2020, according to the results of Dubai Government’s Happiness Index, and also directed authorities to announce the results every January.
“We will announce the results of the Happiness Index every year to promote transparency, and monitor and improve the quality of services provided,” the Crown Prince said.
“All government entities should work to constantly raise the quality of their customer service. I expect a lot from the teams working to deliver services. Their work will contribute significantly to enhancing Dubai’s competitiveness. Our objective is to set a high quality benchmark for government services. The results of the Happiness Index will be announced in January every year.
“The Happiness Index of the Dubai Government is a comprehensive measure of the service quality of government entities in Dubai. I will personally follow up on efforts to improve quality, ease of access and speed of services,” he added, according to UAE state news agency, Wam.