The Dubai Land Department (DLD), in cooperation with Smart Dubai and the Department of Finance (DOF), has launched remote payment services to facilitate the process of real estate registration through the Dubai Pay portal.
The remote payment services through the Dubai Pay portal constitute sales of all kinds, including buying and selling, mortgaging, grants, and usufruct, and it can be used by real estate owners, including buyers and sellers, in addition to all DLD’s customers.
The initiative also aims to expand the process of payment methods through Dubai REST and DLD’s website, allowing for the easy collection of service fees.
The mechanism of registering transactions by registered trustees and paying through the Dubai Pay application or portal begins by initiating the payment process by sending the required documents to trustees to verify the availability of requirements.
This is followed by calculations on the value of fees; verifying the documents and customer information; and the registration of the transaction.
The required documents are then uploaded and the trustee account data is sent to deposit the registration fees. Following this, the trustee receives the deposit receipt and deposits DLD’s fees into DLD’s bank account if the payment is not made through Dubai Pay.
Upon verifying the deposit and making sure that the amount is available in the trustee’s electronic wallet, the procedure for verification is sent; the transaction is received; and the data is verified.
Upon approval, DLD’s fees are paid through Dubai Pay, and the notice of payment will be sent through the Dubai Pay portal to issue bonds and title-deed, which will then be sent by email to the buyer to complete the procedure.
These steps are part of precautionary measures taken by DLD to reduce the spread of COVID-19; maintain the health and safety of its customers; and revitalise Dubai’s real estate market.
The director general of DLD, Sultan Butti bin Mejren, said: “We continue to develop our services and facilitate their delivery to our customers, not only to make them happy and comfortable but also to ensure their health and safety.
“This is made all the more necessary given these exceptional circumstances in which our efforts are aligned with other institutions and departments to support the efforts of the relevant health authorities to reduce the spread of COVID-19 and contribute to decrease the time it needs to be contained. We are proud to implement this project, especially since it was accomplished within a short period of time, to record a new and unprecedented achievement.”
Furthermore, the director general of Smart Dubai, Dr Aisha Bint Butti Bin Bishr, affirmed the importance and effectiveness of smart services, most notably in the current situation, to facilitate people's lives and save customers’ time and efforts, while ensuring that all their transactions are performed correctly, smoothly, and remotely.