5 minutes with: Joseph Yousef

5 minutes with:  Joseph Yousef
Published: 8 January 2020 - 6 a.m.

What does your role involve?
My role as an area manager with ENGIE Cofely involves many aspects, primarily to drive alignment across various asset locations to ensure they evolve in line with the company’s vision and strategy, and to maintain strong client relations across sites within my portfolio. I believe that operations play a major role in business development, I am involved in the development of opportunities and providing cost-effective operational solutions for several new projects. In addition, I am involved in applying and testing current ENGIE technologies as well as new ones throughout our operations as I strongly believe this is the future of the FM industry.

What do you love most about your job?
Facilities management is a very challenging and dynamic job, which makes it exciting and it often puts our abilities to the test. Every day we are expected to solve different problems, whether they are operational, contractual or financial.

What is the most memorable project and why?
Each site I have managed has provided me with new learning experiences. The most memorable one, however, was when I worked as a technical manager for a bank. Considering the criticality of the location and the maintained assets, I found this to be the project that added the most to my experience and knowledge.

What is the most challenging aspect of your job?
Optimising operational costs and maintaining profitability, without compromising on promised quality. In operations, we are given the responsibility to always be fair with our company and clients; in many cases, I need to manage the expectations and challenges of aligning costs with quality.

Where do you see the FM industry in five years?
Technology will play a much bigger role in the industry in the coming five years. I predict more machine integration into day-to-day tasks, and that many maintenance activities will be optimised by remote monitoring and predictive maintenance.

What do you like to do in your spare time?
Spending time with my family and friends, watching movies and playing video games.

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