Ryan Darnell joined Khidmah in 2010 as senior services manager and was tasked with growing the business across the UAE by introducing new service lines that differentiated Khidmah from other providers while delivering value to existing and potential clients.
In 2012, he was promoted to the role of director of services. Darnell has more than 12 years of experience in the FM industry starting in hands-on roles across the c,ommercial, residential, retail, IT and government sectors.
In his current role, Darnell is responsible for all operations and business lines across the services portfolio, including business development. Khidmah’s clients include Musanada, Asteco, Sorouh, Abu Dhabi Judiciary Department and Abu Dhabi Municipality.
Previously he worked for Seba in Abu Dhabi and Jones Lang LaSalle in Australia where his clients included IAG, Allianz, Morgan Stanley, EDS, Deutsche Bank, EMC, Coca Cola, Australian Customs, MLC and Sun Microsystems. He won several awards at IAG and also won the Young Facilities Manager Middle East title at the fmME awards in 2009, and was highly commended in 2012.
He is an active member of MEFMA and has been involved in four focus groups that have worked on reports such as the benchmarking of service charges and the FM’s role in the design stage of a development. He has also used social media like Twitter during events such as Earth Hour to showcase and comment on the outcomes.