Philip Hedigan currently is the sales and marketing director and joined Bin Moosa & Daly Ltd in 2008. Since joining the firm, he has worked with the technical services department to elevate the customer experience, building measurable SLAs onto a CRM platform. This ensures that service centres located in Abu Dhabi, Mussaffah, Dubai and Al Ain fully understand the service commitment and are monitored in line with the firm’s ISO 9001 standards.
The company’s product range covers everything including pumps, pipes, fittings, heaters, valves, meters, filters, and separators. The organisation has reacted positively to the Masdar and Estidama initiatives on sustainability promoting power and water saving products — solar heaters, wind turbines, self-closing water outlets, variable speed drives and water recovery systems.