In an industry that is dominated by firms ranging from niche consultancies to large diversified companies with strong international linkages and decades of experience, it is not easy for a rookie organisation to step into the fray. But Inaya, a subsidiary of the Belhasa Group did so.
Having made an entry into the market at a time when many businesses were reeling under the pressure of the financial crisis, Inaya decided to take a risk.
Nishant Ravindran, the firm’s co-founder and general manager, said: “We were emboldened by the extensive experience that we possessed in the facilities management domain and Belhasa’s immense capabilities.
We knew we had the passion to deliver an unparalleled customer experience and add value where it matters most to our clients.” His vision is to elevate Inaya to the status of the most reliable provider of integrated facilities management services.
Ravindran leads Inaya with a strong emphasis on business excellence, and consequently, Inaya’s Quality Management System is already accredited to ISO 9001:2008 standards, within 24 months of commencement of operations.