Redesigned World of Hyatt mobile app launched with new features

Redesigned World of Hyatt mobile app launched with new features
Members are also able to manage all of their World of Hyatt account details, including available points, benefits and awards balances.
Published: 14 August 2019 - 5:45 a.m.
By: Hotelier Middle East Staff

Hyatt Hotels Corporation has launched a redesigned World of Hyatt mobile app with new features that enable loyalty members to customise their stays and provide a more seamless experience throughout their travel journey.

The app is available on both iOS and Android systems and exclusively for loyalty members. The new app offers single swipe navigation, allowing members to easily view and access all app features and hotel services. Members are also able to manage all of their World of Hyatt account details, including available points, benefits and awards balances.

Hyatt vice president, global head of digital Julia Vander Ploeg said in a statement: "As mobile bookings continue to increase, the new World of Hyatt app is designed to deliver ease of use and will lay the foundation for an increasingly personalised experience."

She added: "We view technology as a way to scale care for our members, and the mobile app relaunch is a step forward in our journey to provide more ways to engage with Hyatt across its digital channels."

Key app functions include the ability to search and book more than 900 hotels, view upcoming and past reservations, and track progress toward tier status and Milestone Rewards. New features include the ability to: access and stream personal content directly to the in-room TV through Chromecast without the need to enter additional credentials (in select locations); unlock guestrooms and public spaces via Hyatt Mobile Entry (in select locations); quickly make requests directly to the hotel and receive feedback in real-time via a new chat option (in select locations); request items directly to guestrooms; and access the schedule of meetings and events happening at the hotel during the member’s stay.

As part of the app relaunch, World of Hyatt members have the opportunity to earn 500 Bonus Points per qualifying stay booked at participating Hyatt hotels and resorts, M life Rewards destinations, and Small Luxury Hotels of the World (SLH) destinations through the World of Hyatt app. Qualifying stays must be completed between August 1 and September 30, 2019.


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