Emirates opens first remote check-in terminal for cruise passengers

Published: 12 November 2019 - 12:30 p.m.
By: Priyanka Praveen
Emirates Airlines has launched the first remote check-in terminal, outside the airport, at Port Rashid in Dubai.

The terminal will allow passengers who are disembarking from their cruise ships to check in for their onward Emirates flight at the same facility.

With complimentary flight check-in facilities located at the same location as their cruise disembarkation point, customers will have the convenience of exploring Dubai without their luggage before heading directly to the airport for their flight.

The Emirates check-in facility at Port Rashid will have eight counters where Emirates staff will check-in customers’ luggage and issue boarding passes up to four hours before flight departure. The facility will be open during the sailing period from October to April.

In the next six months, 198 cruise ships are expected to dock at Port Rashid where approximately 280,000 passengers will have onward Emirates flights.

Mohammed Mattar, divisional senior vice president, Emirates Airport Services said: “We are committed to providing a seamless and hassle-free travel journey for our customers. With the increasing popularity of Dubai as a cruise tourism destination, we have ensured that every touch point in our customer journey for this important traveller segment is thoughtfully served. Our first remote check-in facility at Port Rashid will allow cruise passengers with onward flights the freedom to explore Dubai during their short transit having dropped their luggage and completed check-in formalities.”

The service complements Home Check-in, launched last year, which allows Emirates passengers to check in for their flights from anywhere in Dubai for a fee.

For Emirates passengers arriving in Dubai, there is a luggage storage facility for those who wish to leave their bags and explore the city. Emirates also offers a Home Delivery service where luggage is retrieved, cleared at customs and delivered to the customers.

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