Tourist complaints in Dubai rose by 73% in Q3 2019

Tourist complaints in Dubai rose by 73% in Q3 2019
The CCCP revealed earlier in November that complaints resolved stood at 1,196
Published: 17 November 2019 - 5:30 a.m.
By: Josh Corder

Complaints from tourists in Dubai rose by 73% in Q3 2019, according to The Commercial Compliance & Consumer Protection (CCCP) sector in Dubai Economy.

Saudi Arabia contributed more than half of those tourist complaints within Dubai according to the report. During the months of July, August and September, Saudi visitors filed 669 complaints to the CCCP. India followed with 68, Egypt with 59, Oman with 45, UK with 37, Kuwait with 29, Pakistan with 27, Philippines with 21, Bahrain with 19 and Jordan with 18.

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Mohammed Ali Rashid Lootah

According to officials, 463 of the complaints during Q3 2019 involved refunds, 223 involved non-compliance with terms and conditions of a purchase, 156 had to do with commercial fraud, 89 with a defective product, 48 to do with additional charges and a further 217 complaints on other issues.

Mohammed Ali Rashid Lootah, CEO, CCCP said: "Dubai being a popular tourist destination, Dubai Economy accords top priority to resolving consumer complaints from tourists on account of their shorter period of stay here. We put in our best efforts and resolve such complaints within no longer than four working days."

Lootah added: "Our end goal is to reiterate the competitiveness of Dubai as a retail destination and hub, regionally and globally."

The CCCP revealed earlier in November that complaints resolved stood at 1,196. It also noted the number of resolved complaints in Q3 2018 was 692.

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