MMI trade manager Michael Booth presented the award for Hotelier Middle East’s Hotel Team of the Year to Sofitel Dubai The Palm, Dubai.
The property, which celebrated its sixth anniversary this year, has retained 160 employees to date since pre-opening with 97 internal promotions within one year.
Operating in a highly competitive landscape, the team has managed to craft successful commercial and operational strategies, achieving an RGI growth vs the competitive set of 3%. The team has also managed to save costs through innovative ideas without compensating the quality of service to both our guests and employees, which has ranked them as #2 in the region within the AccorHotels properties.
Speaking about how the property has achieved such a high staff retention rate, Sofitel Dubai The Palm, Dubai general manager Christophe Schnyder said: “We recognise each individual's contribution and we nurture the talent within the hotel.”
He added: “There’s a lot of stability within our team. We’ve been together for so many years now and that’s key to our success.”
The other shortlisted properties in the coveted category included:
• Al Maha Desert Resort & Spa, Dubai
• Crowne plaza and HolidayInn Kuwait Al Thuraya City
• Fairmont The Palm, Dubai
• Hilton Luxor Resort and Spa, Luxor
• InterContinental Al Khobar
• Mövenpick Resort Petra
• Park Hyatt Dubai
• voco™ Dubai, an IHG Hotel
The 15th edition of the Hotelier Middle East Awards took place at the JW Marriott Marquis Hotel Dubai.