'Important for operators to understand and listen to owners': Swiss-Belhotel International's regional director

Published: 18 September 2019 - 8 a.m.
By: Hotelier Middle East Staff

According to Priyanka Kapoor, Swiss-Belhotel International’s regional DOSM for MEA, "it is important for hotel operators to understand and listen to owners and react with solutions". Kapoor who participated in a panel discussion at The Hotel Show in Dubai also spoke about the relationship between owners and operators.

Speaking on managing the dynamics of owner-operator communication, she said: “New patterns of ownership, finance and management are emerging. Therefore, operators need to understand better today’s owners and investors who are far more active and involved in all areas of hotel operations from selection of general managers to driving social media.”

Kapoor also touched upon the importance of communication between operators and owners.

She said: “Both parties have to look at the equation differently. There is need for greater communication to build lasting relationships. It is important for operators to understand and listen to owners and react with solutions. Innovation is the key in every aspect of the business. We need to be inventive by outsourcing services, clustering roles and boosting efficiency by tapping into new technology. Alternative revenue generators should be developed. For their part owners must give operators a fair chance to implement new ideas with ample space and time.”

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