Day in the life of: General manager, Miss Lily’s Dubai, Sheraton Grand hotel

Day in the life of: General manager, Miss Lily’s Dubai, Sheraton Grand hotel
Stephen Allsop
Published: 9 September 2019 - 11:15 a.m.
By: Hotelier Middle East Staff

11:00am: Wake up, and get out of bed. Open all the curtains around me to get the sunlight shinning in my room and get me energised and then I head to the kitchen.

11:15am: Make breakfast which usually is either a bowl of oatmeal with cinnamon or yoghurt with fruit. I also make a tea. Usually I prefer a loose-leaf green tea to start the morning.

11:45am: After breakfast, I start to check all my texts and WhatsApp messages that I received while I was sleeping.

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12:15pm: Get ready for work and start my long commute all the way from the 44th floor to the 5th floor. I luckily live in the building, so it makes beating the World Trade Centre roundabout traffic jam pretty easy.

1:00pm: Walk into the venue and say hello to everyone there at the moment. Do a walk-through of the kitchen and say hello to the prep team and give the kitchen a quick inspection. I stop by and see the reservations team. I see how the activity for the day is starting out and see who is coming in this evening.

1:30pm: Check emails and then prioritise my tasks for the rest of the day.

2:00pm: Sit with the finance and then marketing departments. Go over sales and what initiatives we need to get going and where we are at with other programming and marketing.

3:30pm: Eat lunch. It’s usually something ordered off of Deliveroo.

4:00pm: I complete my daily tasks list and finish dealing with emails.

5:30pm: Hold my daily manager briefing. I highlight guests coming in who are repeat guests, or special occasions for managers to pay special attention to.


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6:15pm: It’s time for the team’s daily briefing.

7:00pm: Break time. Usually I head back to my apartment to relax for a bit. Several days of the week I will head to the gym and then come back and get ready for the night.

9:30pm: I return to the venue. I do an initial walk-through checking on who is sitting where. I stop by and say hello to guests. I check on music levels and lighting. Then I head to the kitchen to see how they are doing.

9:45pm: I’m fully immersed in the operations.

2:00am: Say my goodnights to the team and regulars who have come in and head back upstairs to unwind and get ready to start all over again.

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