Talabat waives delivery & service fees

Published: 16 March 2020 - 7:45 a.m.
By: Hotelier Middle East Staff

Food delivery application Talabat has announced it will waive delivery and service fees for its users.

Ordinarily, food delivery apps apply a delivery charge based on a customers’ proximity to the desired restaurant. With the mounting pressure on F&B venues due to the coronavirus, Talabat has removed these fees to help spur business.

Talabat CEO Tomaso Rodriguez said: ‘The safety of our customers, restaurant partners, riders and our employees is without a doubt our top priority. Everything else is secondary. We already started taking precautionary measures within our delivery ecosystem in January to ensure safety comes first.”

He continued: “At the same time, ensuring business continuity for our restaurant partners business is important. By leveraging our technology, we’re encouraging our customers to order from nearby restaurant partners who may be seeing dine-in rates dropping due to uncertainty around COVID-19.

F&B venues across the region are taking a heavy hit due to either mandatory closures or people feeling sceptical about going out. Both Lebanon and Saudi Arabia have closed all their F&B venues to stem the spread of coronavirus, though delivery services remain operational.

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