SITA has been selected by the Directorate General of Civil Aviation Authority (DGCA) and the Lebanese flag-carrier Middle East Airlines-Air Liban (MEA) to provide airport services at Beirut-Rafic Hariri International Airport for the next five years.
SITA has been the sole provider of common-use (CUTE) services at the airport since 1998 and the new contract includes passenger processing with the SITA AirportConnect Open platform and PassengerBagDrop, which allows passengers on any airline who have checked in online to drop their baggage on arrival at the airport. SITA’s WorldTracer kiosks, which allow passengers to register if their baggage has been delayed without the need to stand in line to speak with an airline representative, will also, be introduced at the airport.
Adib Charif, Head of IT, Middle East Airlines-Air Liban, said: “Middle East Airlines carried more than 2.2 million passengers in 2012, an increase of 6% over 2011, and serves 30 destinations. We appreciate the special attention given to us by SITA, especially in the areas of account management, helpdesk improvement and extended engineering support.”
The new system, which meets the latest industry common use passenger processing systems (CUPPS) standards, will be used at 168 workstations at the check-in areas, boarding gates, baggage hall, transit desk, VIP lounge and lost and found area, while there are WorldTracer kiosks near the lost and found office.
Through this deal with the DGCA, SITA AirportConnect Open is enabling MEA, and the airlines it handles, to access their individual IT applications, both common-use and proprietary, in real time on best-of-breed equipment. This allows airlines to share workstation positions, such as check-in counters and gates, and to run airline-specific applications in a shared environment. SITA AirportConnect Open provides security, redundancy and it is CUPPS certified, thus meeting all IATA recommendations.
SITA's AirportConnect Open is used by more than 300 airlines to process millions of passengers every day in more than 400 airports around the world.