Amer Ali, executive director, DMCA, said: “The opening of the new centre is a step forward in the move towards achieving customer happiness and a quality-focused move in facilitating better maritime licensing services, which is crucial in ensuring that maritime operations are managed in a manner that serves the goals of the Dubai Maritime sector strategy. We look forward with confidence to the new Umm Suqeim Customer Happiness Centre, which enables users to complete all transactions related to maritime licensing and technical inspection in one place, ensuring customer satisfaction and happiness as a top priority.”The new centre serves as a unified platform designed to complete inspections, technical examination, registration and issuance of permits—helping save effort and time on the users of marine transport while also enhancing the levels of satisfaction and happiness of customers. The move is in line with the commitment of the DMCA to provide the best services that meet the needs of the local and international maritime community.
Hamed Ali Hassan, director of registration and licensing department at DMCA, explained that the new centre will receive customers from Sunday to Thursday, providing a full portfolio of registration services and issuance of permits for marine transport and inspections and technical inspection procedures. All offered services reflect the DMCA’s keenness to provide best ways to ensure the management of maritime operations are in compliance with local and international laws--achieving full integration of maritime safety, safe navigation and operational efficiency along the Dubai coast, while also serving the vision to build a secure, integrated and sustainable maritime sector.