A new 'scan&go' scheme is being rolled out by Carrefour in its Dubai supermarkets in a bid to raise customer service levels.
The new technology at Carrefour in City Centre Mirdif allows customers to scan and bag the items they wish to purchase as they journey around the store.
It will eradicate the need to queue at checkout after completing their shopping, according to Hani Weiss, CEO, Majid Al Futtaim Retail.
"scan&go" is the latest innovation from Carrefour as part of Majid Al Futtaim’s ongoing commitment to creating seamless shopping experiences for all its customers.
How to use scan&go:
Scan your MYCLUB barcode and pick up your personalized scanner
Dock the device in your trolley, proceed to scan and bag items as you wish
The scanner’s intuitive touch screen lets you view all the items in your basket and allows you to easily add or deduct items to monitor your total bill
When you’ve finished shopping, simply scan your QR code at the designated scan&go terminal, insert your card to make a payment and exit the store
The new initiative comes as Majid Al Futtaim Retail seeks to enhance the front-end and back-end operations of its flagship Carrefour brand in the region.
The group recently launched a AED300-million regional distribution centre in Dubai that is capable of processing 42 million cases of products each year, handling more than 100,000 orders per day and storing up to 200,000 items at a time.
Carrefour’s new centralised ability to consolidate imports for redistribution around the region will also benefit customers in other markets operated by Majid Al Futtaim by giving them easy access to a wider range of products not historically available in their locale.
The scan&go technology isn’t the only example of automation within the Carrefour brand either, Carrefour plans to add a further 240,000sqtf of retail logistics space in the coming two years, which will be fully automated, manned by the latest in retail industry robotics.