Emirates Post responds to Dubai Ruler’s criticism

Emirates Post responds to Dubai Ruler’s criticism
Published: 16 September 2019 - 8:53 a.m.
By: Logistics Middle East Staff

After it’s Sharjah Al Khan branch was named by HH Sheikh Mohammad bin Rashid as one of the worst-performing government service centres in the country, Emirates Post Group CEO Abdulla Mohammad Alashram has promised change.

“Following H.H. Sheikh Mohammed bin Rashid Al Maktoum’s comprehensive evaluation of all UAE’s government centres, we humbly acknowledge that transformation within our business is needed,” he said in a statement.

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“To address this, we have deployed a dedicated team on-the-ground at our Sharjah Al Khan branch to improve services as a matter of urgency, as well as reviewing branches across the network,” he added.

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and Ruler of Dubai in April warned public officials that they would lose their posts if they allowed inefficiency and poor service levels in their organisations.

He singled out Emirates Post in particular, sharing a picture of a busy waiting area at an unidentified Emirates Post outlet, with the caption: “A photo I received through a secret shopper for the level of services in the Emirates post... This is not our level. Nor our services. Those who continues to provide this level will not be in my team.”

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A follow-up report found a list of failings that he called on the postal service to immediately address.

“As a business, we are focused on improving the quality of our services and enhancing the customer experience in line with the vision and guidance of H.H. Sheikh Mohammed bin Rashid Al Maktoum,” said Alashram.

“We are in the midst of a transformation designed to make Emirates Post a postal service to be proud of. The changes taking place across our branch network will see improved offerings and digital solutions that will make our business more streamlined and efficient,” he added.

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