DHL launches new online freight forwarding platform

Published: 26 May 2020 - 1:58 p.m.

Deutsche Post DHL Group’s air and ocean freight specialist, DHL Global Forwarding, has launched myDHLi, a fully integrated online platform for freight forwarding customers. The new myDHLi platfor has an intuitive user interface that makes it easy to use and ensures that customers have all relevant information at hand.

The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and incorporates them into one innovative platform. Built-in popular social media features like follow and share functions simplify communication along the supply chain by enabling customers to exchange information with colleagues, customers and suppliers.

Developed completely in-house, the new tracking service uses end-to-end information to make shipments across air and ocean visible nearly in real-time. Another new feature is myDHLi Documents, which offers quick and easy access to downloadable shipment documents.

Tim Scharwath, CEO DHL Global Forwarding, Freight, said: “By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere. We strongly believe that digitalisation bears the potential to ease and improve the daily business of shippers and freight forwarders simultaneously. This is even truer during unpredictable and challenging times such as those we are currently facing with COVID-19, and which might now act as an accelerator for digitising the industry. That is what digitalisation means to us and why we made it a cornerstone of our strategy 2025.”

myDHLi features a modular build-up. Users can individualise their portal by selecting the specific services they want. Thanks to the single sign-on registration process, all services are available from the beginning. No additional registration or sign-in processes are needed. myDHLi is free of charge for all DHL Global Forwarding customers.

The launch begins with a pilot phase including selected customers from five continents (North America, Europe, Asia, Australia, Africa). myDHLi is being rolled out in waves to ensure a smooth region-by-region transition. Interested customers can register for onboarding to myDHLi. Regular updates based on customer feedback will be shared. The previous customer portal, DHLi, will be available until the myDHLi roll-out is complete.

DHL GF said it is continuously working on new services to offer its customers a state-of-the-art experience — all in line with Deutsche Post DHL Group’s Strategy 2025 goal of “Delivering Excellence in a Digital World.”

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