Avaya launches new desktop devices for UCaaS

Published: 14 November 2018 - 7:02 a.m.
By: Mark Sutton

Avaya has released new phones and desktop devices to provide features beyond simple voice telephony.

The new Avaya Desktop Experience devices are intended for Unified Communications as a Service providers, to enable them to upgrade customers from voice phones.

The devices include conferencing devices, the J100 Series IP Phone and new devices for hospitality, wireless handsets and headsets enabling providers to evolve their offers and to deliver

"The open SIP phone market continues to grow year-over-year fueled by hosted and cloud-based communications deployments," said Mohamed Alaa Saayed, ICT Industry Director, Connected Work and Digital Transformation, Frost & Sullivan. "Over the past two years, Avaya has significantly accelerated its pace of innovation, particularly in cloud-based communications solutions. The investment and product introduction in this growing market is a strategic move from the company which continues to be one of the leading vendors in IP desktop phone shipments and revenues."

"Service providers of all types can now leverage the powerful, globally known and trusted Avaya brand in delivering unique experiences to their customers," said Greg Pelton, Vice President, Collaboration and Devices, Avaya. "The expansion of our Avaya Desktop Experience portfolio in both breadth and third party UC platform support provides an inflection point for UCaaS providers to move beyond generic voice -- to positively transform customer experience while increasing employee satisfaction and productivity, accelerating the ability of organizations of all sizes to achieve key business goals, and improve the overall quality of service that is needed for their users."

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