DEWA has officially opened its new Digital Command Centre, which monitors and manages all of the utility's digital infrastructure and service channels.
The centre was inaugurated by HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA).
The centre, which is supported by AI, will monitor all of DEWA's service channels, including the services of the Future Centres for Customer Happiness, DEWA's website, and smart app. It also monitors infrastructure such as SAP and smart grid meter systems.
"The inauguration of this centre, which depends on AI technology, supports the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to anticipate the future, and innovate and employ new technologies to achieve the best results,” said Al Tayer.
“Our strategies and initiatives are in line with national plans and strategies. These include the UAE Centennial 2071, which is a long-term government plan to prepare the UAE and young Emiratis for the future, and the UAE Artificial Intelligence Strategy. This is the next phase after Smart Government. The UAE's future services, sectors and infrastructure will depend on the investment and application of AI technologies and tools.
"DEWA's Digital Command Centre is 100% Emirati. This is part of our efforts to enhance Emiratisation at DEWA, and use highly qualified Emirati staff. The centre will measure customer satisfaction by analysing customer interaction with smart services, carrying out pre-emptive capacity analysis, identifying future infrastructure needs, and analyse the performance of different infrastructure components to detect any change in infrastructure performance."