APC Connected Smart-UPS Just Got Smarter: Enabling UPS management through the cloud

 APC Connected Smart-UPS Just Got Smarter: Enabling UPS management through the cloud
Published: 17 July 2019 - 12:56 p.m.
By: Baset Asaba

Every IT manager fears a power outage on a busy workday. The office is humming with critical transactions happening at every workstation when the power goes out unexpectedly. To buy time and allow for the safe shutdown of devices, uninterruptible power supplies (UPS) are a standard piece of critical infrastructure in any setting. But what happens when the IT department doesn’t have the bandwidth to proactively maintain and monitor their UPS on an ongoing basis, or if there is no IT staff on site at all? UPS battery failure on any piece of equipment is undesirable, but on the most business-critical technology could mean catastrophic business delays and profit loss. To compound the criticality, today’s IoT enabled world means these devices are likely supporting on-site and remote edge environments that must function at the same level of availability and security as the largest and most mission-critical data centers.

What if your UPS and your smartphone could do this job for you? Small and Medium Businesses (SMBs) can be devastated by any loss of availability, and whether through an in-house IT professional or trusted Managed Service Provider, they need to be certain their equipment is functioning correctly. Proactive ability to monitor UPS devices with notifications of maintenance and replacement needs sent right to a smartphone becomes a game changer for IT departments in companies of this size.

To enable SMBs to proactively and effectively manage the health of their UPS systems, Schneider Electric has introduced Connected Smart-UPS™ with APC™ SmartConnect, the first and only cloud-enabled UPS for distributed IT environments.

Available as a standard feature with select models in APC’s industry-leading Smart-UPS portfolio of solutions, APC SmartConnect delivers the power reliability, security and certainty that SMBs need to stay connected to the technology and information that powers their business.

APC SmartConnect leverages the Schneider Electric cloud-enabled EcoStruxure IT architecture to:

  • Gather and send data about the health and status of a customer’s UPS devices including battery replacement, warranty renewal and UPS performance notifications
  • Provide a secure, cloud-based web portal where customers can view the status of their UPS, accessible from any internet-connected device
  • Send customizable automatic notifications, firmware notification updates and advanced troubleshooting support through an easy-to-use remote monitoring interface.
  • Deploy right out of the box – no configuration required – making it easy for even non-technical users to install

Empowering MSPs to better serve their SMB customers

APC SmartConnect cloud-powered technology also enables managed service providers (MSPs) to expand their offering to deliver remote UPS monitoring for SMB clients. This provides MSPs with a greater opportunity to better serve their customers through value-added power infrastructure services while generating new revenue streams – all with minimal effort and no additional cost.

MSPs can easily integrate APC SmartConnect with leading remote monitoring and management (RMM) solutions such as ConnectWise Automate and Kaseya, or via a mobile ready web portal, so they can manage customer portfolios from a single platform. No coding, Simple Network Management Protocol(SNMP) traps, or software agents are required, meaning MSPs can quickly deploy their services and begin generating revenue.

EcoStruxure ready solutions

Connected Smart-UPS with APC SmartConnect is one of the latest products available as part of Schneider Electric’s EcoStruxure IT Data Center Management as a Service architecture. The foundation of EcoStruxure IT is built on intelligent, connected solutions that leverage data-driven insights to simplify the maintenance and operation of IT physical infrastructure by improving performance operation, enabling remote visibility and monitoring, and providing expert services capabilities.

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